To return/exchange your product, please enter your order number and the email used to place the order here and inform us to hello@claudiacherubini.com.

To meet the  return/exchange deadline, it is sufficient for you to send your communication concerning your exercise of the right of  return/exchange before 10 days of receiving your order.

Exchange items must be of equal value. If the new item exceeds the original value, the customer will be required to pay the difference.

 

Timeframe

Items can be exchanged within 10 days of receiving your order.

 

Condition

• Items unused, in its original packaging, and in the same condition you received it.

• All tags must be attached and in the original packaging.

• For clothes, item must not have been altered or washed.

   

Non-Exchangeable Items

• Custom or personalized pieces

• Sale or discounted items

• Earrings (for hygiene reasons)

   

Note 

• All return/exchange processes can take an extended amount of time.

• Customers are responsible for all shipping costs associated with exchanges, including customs and import taxes. Please ensure that a tracking number is provided when sending items back.

• Return of undamaged goods for exchange is entirely at customer’s cost & risk.

• It is your responsibility to provide suitable packaging to ensure that the item reaches Claudia Cherubini in perfect condition. If the items are received in poor condition, we will not be able to process your exchange.

• Please be advised all computer screen color settings vary and can affect the product's appearance on the monitor. Claudia Cherubini shall not be held responsible for any color discrepancies.

 

For issues such as receiving a faulty product, incorrect item, or wrong size 

• Customers are required to provide a continuous unboxing video recorded at the time of receiving the item.

• The video must be unedited, with no cuts or pauses, to qualify as valid proof.

• Complaints without this video evidence cannot be processed.

Please ensure the unboxing is recorded in one seamless take for verification. Please enter your order number and the email used.

 

How to Return/Exchange Your Order

To return/exchange your product, please notify us within 10 days of receiving it by emailing hello@claudiacherubini.com and completing this form. We will get back to you within 48 hours with instructions for returning or exchanginging your item(s).

Item(s) exchanged to us MUST be deemed by us to be in their original condition and packaging before an exchange will be issued. Claudia Cherubini will only refund return regular mail postage (shipping costs) IF you are exchanging an incorrect or defective item. Please note that your exchange request for receiving an incorrect or defective item will not be processed without a video unboxing as proof. For all other exchanges please kindly ensure that sufficient postage is affixed to the package.

Any exchange postage or shipping charges paid by Claudia Cherubini for packages that are not for incorrect or defective item(s) will be deducted from the refund provided.

Please send your exchange item(s) in a rigid cardboard box or bubble-padded envelope. We recommend that you insure your package as we are not responsible for product exchanges that arrive to us damaged, and will not credit you for these items. Items exchanged to us in a standard non-padded envelope are almost certain to be damaged by the postal service.

 

Return/Exchange Shipping

Customers are responsible for all shipping costs to return, incl. customs and import taxes.

All refunds will be deducted by USD25 for the handling fee.

Claudia Cherubini will cover the shipping cost only if the customer provides video unboxing proof for receiving an incorrect or defective item.

Depending on your location, you must using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.

 

Order Cancellations or Changes